Policies

Yes. We only import from well-known mints worldwide.

We do NOT list or sell locally minted replicas.

Each item in our portfolio has a relevant import documentation that authenticates the source.

Although most precious metals are VAT/Customs exempt in UAE, some collector items we import incur such taxes.

Each product has a unique HS Code that determines VAT eligibility. We abide by all United Arab Emirates laws and import procedures.

Yes. All online payments are securely handled by Stripe.

We cannot access your payment details, and your card is securely processed through our payment gateway provider.

Yes.

Please note that cash on delivery orders require:
-Copy of Emirates ID.
-Local UAE phone number.
-Proof of address.

Yes.

Please choose the Bank Deposit option on checkout.

Our corporate bank account details will be communicated to you via WhatsApp.

Your order will ship once payment is received.

Yes, now with Tabby you can pay in 4 monthly installments, interest free!

To get to know you better as a customer, and for KYC reasons reinforced by law, we can only process an order through our website.

We regret to process any order through WhatsApp.

Yes. While some items might be out of stock from the source, you can contact us via WhatsApp to place a pre-order on supplier-available items.

Pre-orders require a 10% deposit.

In line with anti-money laundering regulations (AML), large or frequent orders will need a further verification step: a copy of Emirates ID.

Orders exceeding AED 55,000 will require Ultimate Beneficial Owner verification along with Emirates ID/trade license and Tax Registration Number for companies. A Know Your Customer form will be communicated to be filled and signed.

Yes, you can cancel your order anytime before delivery.

Once delivered, we regret to return any item, unless it's a defect.

We're committed to sell items that are solely processed through us, or their source to ensure their authenticity.

Product page has all relevant information of an item including weight, purity, mintage year, pictures and a link to YouTube video.

Yes, you can choose "pick up" option on checkout, and we will contact you to confirm your order pick up time from our location.

We usually deliver our orders within 24 hours within UAE, free of charge (for orders above AED 500).

We will contact you to confirm your delivery date and time.

Yes. Delivery cut-offs:

All Emirates: Orders placed before 2 PM will be delivered within 24 hours.

Orders placed after 2 PM will be delivered within 48 hours.

We deliver through a courier service.

While we can't control delivery time, we'll gladly forward your request to our courier partner.

Yes, you can choose your GCC country on checkout, and relevant shipping rates will be applied to your order.

International orders are subject to courier/local customs restrictions. In case our courier rejects a shipment, we will issue a refund instantly.

Shipping outside UAE requires a pre-payment, and receiver is responsible to cover import taxes and duties of destination country paid directly to our courier.

In case of a returned/undeliverable shipment, these taxes and duties will be deducted from the refund.