Your rights
Mints
Our pricing
We try our best to meet your expectation. Our portfolio includes investment bars that are adjusted to market prices on a daily basis, and collector items that come for a premium from the source.
We'll refund you any difference between our price and a local UAE competitor.
Your feedback is very valuable to us, so we can learn and grow as a business.
Why do I see a premium on some products?
Although most precious metals are VAT/Customs exempt in UAE, some collector items we import incur such taxes.
Each product has a unique HS Code that determines VAT eligibility. We abide by all United Arab Emirates laws and import procedures.
Look for the certificate
Most well-known mints add
a certificate/assay card to their products as an extra layer of
security. Others stamp the metal coin/bar itself with the precious metal weight and purity.
Most silver products come with just a mint stamp.
Look for these factors to double check the value of your purchase.
Look for the video
We add adequate information on each product's page to help you with your investment choice.
Click on "Watch video on YouTube" to see a full video, front and back, of the product to expect.
All videos are from our YouTube channel and are made by us.
Get the bullion test app
While we don't advise to break the seal or plastic packaging of a precious metal coin, you can test the acclaimed purity of some bullion coins through this app.
"Bullion Test" uses resonating frequencies from metals to measure the purity/density of precious metal inside. It uses your mobile phone's speaker to analyse and display these frequencies on an informative graph.
Different mintages or weights might cause a slight difference in resonating frequencies.
Report fake gold products with DED Consumer app
Keep your investment protected with DED!
Download the DED Consumer app, and report any fake products you might purchase, including fake gold or diamond products.
